refund policy

Please choose carefully. We do not refund for ‘change of mind' purchases.

You can choose a refund, exchange or credit where goods are faulty or wrongly described.  No refund is available for freight/shipping or postal charges.

Any claims or returns must be made within 21 days. 

Your request for a refund must be accompanied by proof of purchase sales docket and items must be returned in original condition.

Always include an explanation with returned goods, pack carefully and send to:


The Guide Shop
Girl Guides NSW & ACT

PO Box 6124

Alexandria NSW 2015