Refund and Return Policy

Please choose carefully  We do not refund for ‘change of mind ‘ purchases.

You can choose a refund, exchange or credit where goods are faulty or wrongly described.  No refund is available for freight / shipping or postal charges

Any claims or returns must be made within 21 days. 

Your request for a refund must be accompanied by proof of purchase sales docket and items must be returned in original condition.

Always include an explanation with returned goods, pack carefully and send to:

Girl Guides NSW & ACT
Retail Department
Unit 14 Bourke Road

Alexandria NSW 2015